You can't afford downtime — or the distraction of preventing it
Your digital infrastructure requires constant attention — security patches, dependency updates, SSL renewals, server monitoring, backup verification. Miss one update and you're exposed to a breach. Ignore a warning and you're down at 2am on a Friday.
Most businesses either neglect maintenance until something breaks, or waste senior staff hours on server administration instead of growth work.
What does downtime actually cost you?
Most businesses underestimate this by 3–5x. Find out your real exposure.
We watch the servers so you don't have to
Our managed support goes beyond fixing things when they break. Automated monitoring watches your sites and servers, we apply security updates on a schedule you can see, and we deal with problems before they reach your users.
You get a named engineer who knows your setup, for a fraction of the cost of hiring one.
What's Included
- Automated uptime monitoring, with alerts to your engineer
- Critical security updates applied within 14 days of release, with dated evidence
- Critical issues answered within 4 working hours
- Weekly automated backups with verified restoration
- Monthly health reports and performance reviews
- SSL, DNS, and domain management
Frequently Asked Questions
What platforms do you support?
We manage infrastructure on Vercel, AWS, DigitalOcean, Hetzner, and dedicated servers. We also support legacy codebases — WordPress, custom PHP, Node.js, Python — after an initial paid audit.
What's your response time for emergencies?
We respond to critical issues within 4 working hours (09:00 to 17:30 UK time, Monday to Friday). You get a direct line to an engineer, not a helpdesk ticket queue. If your business needs round-the-clock cover, we'll say so and help you arrange it.
How much does managed support cost?
Plans start at £500/month for a single application or server. Multi-server packages are scoped to your infrastructure. Every plan includes uptime monitoring, security patching and priority response in working hours. For a single PHP or WordPress site, our PHP care plans start at £99/month.
Can you take over an existing setup?
Yes. We start with a paid infrastructure audit (typically £500–£1,000) to assess the current state, identify risks, and document everything. Once we understand the system, we onboard it into our monitoring and maintenance pipeline.
What happens if something goes wrong at 3am?
Monitoring alerts us as soon as something goes down. Alerts outside working hours are picked up first thing the next working morning, unless we've agreed out-of-hours cover with you. Every incident gets a written report.
Do I need a long-term contract?
No. Our managed support is month-to-month with 30 days' notice. We keep clients by delivering value, not by locking them in.