You can't afford downtime — or the distraction of preventing it
Your digital infrastructure requires constant attention — security patches, dependency updates, SSL renewals, server monitoring, backup verification. Miss one update and you're exposed to a breach. Ignore a warning and you're down at 2am on a Friday.
Most businesses either neglect maintenance until something breaks, or waste senior staff hours on server administration instead of growth work.
What does downtime actually cost you?
Most businesses underestimate this by 3–5x. Find out your real exposure.
We watch the servers so you don't have to
Our managed support goes beyond fixing things when they break. We proactively monitor your infrastructure around the clock, apply security patches the day they're released, and resolve issues before they affect your users.
You get a dedicated technical team for a fraction of the cost of hiring one in-house.
What's Included
- 24/7 uptime monitoring and alerting
- Security patches applied within 24 hours of release
- Priority incident response (SLA: 4 hours critical, <30 min average)
- Weekly automated backups with verified restoration
- Monthly health reports and performance reviews
- SSL, DNS, and domain management
Frequently Asked Questions
What platforms do you support?
We manage infrastructure on Vercel, AWS, DigitalOcean, Hetzner, and dedicated servers. We also support legacy codebases — WordPress, custom PHP, Node.js, Python — after an initial paid audit.
What's your response time for emergencies?
Our SLA guarantees a response within 4 hours for critical issues. In practice, our average response time is under 30 minutes. You get a direct line to an engineer, not a helpdesk ticket queue.
How much does managed support cost?
Plans start at £500/month for a single application or server. Multi-server and enterprise packages are scoped based on your infrastructure. Every plan includes 24/7 monitoring, security patching, and priority incident response.
Can you take over an existing setup?
Yes. We start with a paid infrastructure audit (typically £500–£1,000) to assess the current state, identify risks, and document everything. Once we understand the system, we onboard it into our monitoring and maintenance pipeline.
What happens if something goes wrong at 3am?
Our monitoring catches it before you do. Automated alerts trigger immediately, and our on-call engineer investigates within minutes. For critical issues, we resolve first and notify you with a full incident report in the morning.
Do I need a long-term contract?
No. Our managed support is month-to-month with 30 days' notice. We keep clients by delivering value, not by locking them in.